Unexpected crashes, lag, or mod-related bugs can sometimes cause you to lose valuable items. We understand how frustrating this is—and we’re here to help when it’s fair and supported by evidence.
Under Rule 14: Item Compensation, you can request a refund only for server-side issues. However, we will not compensate for user mistakes, lack of backups, or losses without proof.
Please complete the form below with as much detail as possible.
🛑 Claims without evidence will be denied.
🕒 You will receive a response within 3–7 days.